Frequently Asked Questions

Web Division have been building web experiences for over 6 years. In that time we have gained a vast amount of experience and knowledge. We crafted this FAQ page to answer many of the frequently asked questions we’ve been asked along the way.

Q: I am totally new to this “website thing”. How does the whole process work?

A: Never fear, that’s why we are here. You can learn about our time proven process in our process section here.

Q: How much does a website cost?

A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $4,000 range for basic business sites and range upward depending on your unique needs.

Q: How does the payment process work?

A: The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

Q: What kind of businesses do you work with?

A: We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organisation, and competitors to ensure your site supports all of your goals.

Q: How long does it take to build a website?

A: Our standard websites take approximately 15 days to create. Our E-commerce (online store) websites take approximately 25 days to create. This time will vary from project to project.

Q: Who will I work with during the project?

A: You will be in contact with our entire team but your main point of contact during the development will be Daniel & Stuart.

Q: What platform do you build your websites on?

A: We build all of our websites on the open-source Content Management System (CMS) platform called WordPress.

Q: Can you help me update my existing website that another web firm built?

A: Usually not. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

Q: Can you help me write content for my website?

A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Q: Can you help me source photos for my website?

A: Yes. We also have photographers available to produce custom photography for your website. We can also help you source stock photos.

Hosting FAQ

Q: Is my hosting fee refundable?

A: Unfortunately we do not offer refunds on our web hosting accounts.

Q: Where is my website hosted?

A: All websites that Web Division created must live in our servers. However, if at any time you wish to move to a new web firm + web host, we will package up your site at no cost to send to the new firm. Though at that time, we will no longer be able to support your site. The company we use for web hosting is a datacenter called www.site5.com. On top of that Web Division also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over.

Begin your project today with Web Division.

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